okayji Privacy Policy

okayji (referred to in this Policy as "okayji", "we", "us", or "our") is the operator of the online gaming and sports betting platform accessible at okayji.club (the "Platform"). The Platform is operated for players located in Bangladesh and offers online casino games, live dealer tables, sports betting markets — including cricket, football, and kabaddi — slots, Teen Patti, and Andar Bahar.

okayji acts as the data controller with respect to the personal information collected from registered players and site visitors in connection with the Platform's services. As data controller, okayji determines the purposes for which personal data is processed and the means by which that processing is carried out.

If you have any questions about this Privacy Policy or about how okayji handles your personal data, please contact us at [email protected]. Our support team operates 24 hours a day, 7 days a week.

This Privacy Policy applies to all personal data collected and processed by okayji in connection with:

• Your registration and maintenance of a player account on the Platform.
• Your use of any game, betting market, live dealer table, or other feature available on the Platform.
• Any deposit, withdrawal, or other financial transaction conducted through the Platform.
• Your participation in any promotional offer, bonus programme, or tournament organised by okayji.
• Your communications with okayji's customer support team via email or any other channel.
• Your general browsing of the okayji.club website, including visits made without a registered account.

This Policy does not apply to third-party websites, payment processors, game content providers, or other external services that you may access via links or integrations on the Platform. Those third parties operate under their own independent privacy policies, and we encourage you to review them before sharing any personal data with those services.

okayji collects the following categories of personal data from players and site visitors. The specific data collected in each category depends on the nature of your interaction with the Platform.

Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as the Bangladesh National ID card, passport, or driving licence) submitted during the account registration or KYC verification process.

Email address, mobile phone number (Bangladesh-registered), and — where provided — a physical mailing address. These details are used to communicate with you about your account, transactions, promotions, and support enquiries.

Details of the payment methods linked to your account, including mobile wallet identifiers (bKash account number, Nagad account number, Rocket account number, Upay account number) and card details (card type, last four digits, expiry date). okayji does not store full card numbers or mobile wallet PINs. Transaction records including deposit amounts, withdrawal amounts, timestamps, and reference numbers are retained for regulatory and accounting purposes.

Username, account ID, account status, login history (dates and times of access), device and browser information at the time of login, IP addresses, session durations, game history, wagering activity, bet amounts, win/loss records, bonus redemption history, and responsible gaming settings applied to your account.

IP address, device type, operating system, browser type and version, screen resolution, language settings, referring URL, pages visited on the Platform, and timestamps of page views. This data is collected automatically via cookies and server logs when you access the Platform.

The content of any messages, emails, chat transcripts, or other communications you send to or receive from okayji's customer support team. These records are retained to provide effective support and to resolve disputes.

The majority of personal data okayji holds is provided directly by you during the account registration process, when completing KYC verification, when adding a payment method, when contacting customer support, or when updating your account profile settings.

When you visit okayji.club or use the Platform, certain technical data is collected automatically by our servers and through cookies and similar tracking technologies placed on your device. This includes your IP address, device identifiers, browser details, and your navigation behaviour on the Platform. Please refer to Section 8 (Cookies & Tracking) for full details.

okayji may receive supplementary data about you from third-party service providers engaged to support Platform operations, including:

• Identity verification providers who confirm the authenticity of the identification documents you submit during KYC.
• Payment processors and mobile financial service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks) who confirm transaction status and flag potentially fraudulent payment activity.
• Fraud prevention and anti-money-laundering screening services that cross-reference account data against risk indicators and watchlists.
• Game content providers (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) who may share session-level data with okayji for the purposes of resolving disputes and ensuring game integrity.

okayji processes your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and keep your account secure.
• Service delivery: To provide access to games, sports betting markets, live dealer tables, and all other Platform features available to registered players.
• Payment processing: To process deposits and withdrawals via your linked payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and to maintain accurate transaction records.
• KYC and age verification: To verify that you meet the minimum age requirement of 18 years and to confirm that you are who you claim to be before processing withdrawals or when required for compliance purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, bonus exploitation, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming compliance: To monitor gaming behaviour, enforce self-imposed deposit limits and self-exclusion requests, and identify patterns that may indicate a player is experiencing harm from gambling.
• Customer support: To respond to your enquiries, complaints, and requests, and to maintain a record of your support interactions for quality assurance and dispute resolution.
• Promotions and communications: To send you information about bonuses, seasonal promotions (such as Eid, Pohela Boishakh, BPL cricket promotions), and Platform updates, where you have not opted out of receiving such communications.
• Legal and regulatory obligations: To maintain records as required by applicable law, to respond to lawful requests from authorities, and to enforce our Terms and Conditions.
• Platform improvement and analytics: To analyse how the Platform is used, identify technical issues, and improve the user experience for all players in Bangladesh.

okayji processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and okayji — specifically the creation and operation of your player account and the delivery of Platform services. Without this processing, we cannot provide the services you have registered for.
• Consent: Where you have given explicit consent to a specific processing activity, such as receiving promotional communications from okayji. You may withdraw your consent at any time by contacting [email protected] or adjusting your account notification preferences.
• Legitimate interests: Processing carried out in pursuit of okayji's legitimate business interests, provided those interests are not overridden by your data protection rights. This includes fraud prevention, network security monitoring, and Platform analytics activities.
• Legal obligation: Processing that is necessary for okayji to comply with applicable laws, including anti-money-laundering obligations, responsible gaming record-keeping requirements, and responding to lawful orders or requests from competent authorities.

okayji does not sell, rent, or otherwise transfer your personal data to third parties for their own independent commercial purposes. We share your personal data only with the following categories of recipients, and only to the extent strictly necessary for the purpose described:

To process deposits and withdrawals, okayji shares relevant transaction data — including your account identifier, transaction amount, and payment method reference — with bKash, Nagad, Rocket, Upay, and the Visa/Mastercard networks as applicable. These providers operate under their own privacy frameworks and are independently responsible for the security of data within their systems.

To fulfil KYC obligations, okayji may share copies of identity documents and personal details with third-party verification service providers. These providers are contractually prohibited from using your data for any purpose other than the specific verification task they have been engaged to perform.

Session-level data (such as bet amounts, game outcomes, and player identifiers) may be shared with licensed game content providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe, strictly for the purposes of game integrity, dispute resolution, and technical support.

okayji engages specialist fraud detection and anti-money-laundering screening services that may process account and transaction data to identify suspicious activity. These services are bound by strict confidentiality and data protection obligations.

okayji may disclose personal data to law enforcement agencies, courts, or other competent authorities where required to do so by applicable law, or where okayji determines in good faith that such disclosure is necessary to protect the rights, safety, or property of okayji, its players, or the public.

okayji uses cookies and similar tracking technologies to operate the Platform, maintain session continuity, enhance security, and understand how players use the site. A cookie is a small data file placed on your device by a web server when you visit a website. Cookies do not directly identify you by name but may store a session identifier or preference token that is associated with your account.

You may control or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your okayji account and may impair core Platform functionality. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may affect your experience.

okayji takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and the okayji Platform is encrypted in transit using Transport Layer Security (TLS). The okayji.club domain enforces HTTPS across all pages.
• Encryption at rest: Sensitive personal data — including identity documents, payment method details, and account credentials — is encrypted at rest in our database infrastructure using AES-256 encryption.
• Access controls: Access to personal data within okayji's internal systems is restricted on a need-to-know basis. All staff who handle personal data undergo data protection training and are bound by confidentiality obligations.
• Penetration testing and vulnerability assessments: okayji engages independent security specialists to conduct regular penetration tests and vulnerability assessments of the Platform's infrastructure and codebase.
• Incident response: okayji maintains a documented data breach response procedure. In the event of a security incident that is likely to result in a risk to your rights, okayji will notify affected players promptly and take all reasonable steps to mitigate harm.
• Two-factor authentication: okayji strongly recommends — and may require — players to enable two-factor authentication on their accounts to protect against unauthorised access.

okayji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and for as long as required to comply with applicable legal, regulatory, accounting, and responsible gaming record-keeping obligations.

The following general retention guidelines apply:

When personal data is no longer required, okayji will securely delete it or irreversibly anonymise it so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

As an okayji player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

• Right of Access: You have the right to request a copy of the personal data okayji holds about you, along with information about how it is processed and with whom it has been shared.
• Right to Rectification: If any personal data okayji holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your account profile settings.
• Right to Erasure: In certain circumstances, you have the right to request that okayji delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to comply with legal obligations or to resolve outstanding disputes. Where erasure is not possible, we will inform you of the reason.
• Right to Restriction: You have the right to request that okayji restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is carried out by automated means and is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to okayji in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to okayji processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing communications, okayji will cease sending such communications promptly upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The okayji Platform is strictly intended for adults aged 18 years and above. okayji does not knowingly collect, solicit, or process personal data from any individual under the age of 18. Registration on the Platform requires players to confirm that they are at least 18 years old, and okayji enforces age verification checks as part of its KYC process.

If okayji becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an account on the Platform without your knowledge, please contact us immediately at [email protected].

The okayji Platform may contain references to or integrations with third-party services such as game content providers, payment gateways, and mobile financial service interfaces. While okayji takes care to work only with reputable partners, we do not control and are not responsible for the privacy practices or content of third-party services.

When you interact with a third-party service — for example, when initiating a bKash or Nagad transaction via the Platform — you may be directed to an interface operated by that third party. Any personal data you provide directly to that third-party interface is subject to their own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

okayji accepts no liability for the privacy practices or data security measures of any third-party service provider, even where that provider is accessed through or in connection with the okayji Platform.

In order to deliver its services, okayji may transfer your personal data to service providers and infrastructure partners located outside of Bangladesh. This may occur, for example, when your data is processed by a game content provider whose servers are located in a different jurisdiction, or when identity verification is conducted by a provider operating internationally.

Where personal data is transferred outside of Bangladesh, okayji takes reasonable steps to ensure that such transfers are conducted in a manner that provides an adequate level of protection for your personal data. These steps may include:

• Executing data processing agreements with recipient parties that include contractual obligations equivalent to those applicable under this Privacy Policy.
• Transferring data only to recipients located in jurisdictions that maintain data protection standards that okayji considers broadly adequate.
• Implementing technical safeguards such as end-to-end encryption for data in transit across international network boundaries.

By using the Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh where such transfers are necessary for the delivery of Platform services.

okayji reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, Platform functionality, data processing practices, or operational requirements. When material changes are made to this Policy, okayji will notify registered players by email using the address associated with their account, and will update the "Last Updated" date at the top of this page.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to okayji's handling of your personal data, please contact our dedicated support team using the details below. All privacy-related enquiries are treated with strict confidentiality and are handled by appropriately trained personnel.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Response Target: We aim to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 7 business days.

For requests relating to account self-exclusion, deposit limits, or responsible gaming tools, please visit the Responsible Gaming page or include "Responsible Gaming Request" in your email subject line. All such requests are given priority handling.

For general questions about the Platform, games, payment methods, and account features, please visit our FAQ page before contacting support, as your question may already be answered there.