okayji FAQ
Everything You Need to Know

okayji requires standard Know Your Customer (KYC) documents to verify your identity before processing large withdrawals. Accepted documents include your National Identity Card (NID), passport, or driving licence, plus a recent utility bill or bank statement showing your current address. Uploading clear photos of these documents through the account verification section is the fastest way to complete the process, usually within 24 hours.

You can reset your okayji password in seconds using the 'Forgot Password' link on the login page. Enter the email address or mobile number registered to your account, and okayji will send a one-time reset code. Enter that code on the reset screen, choose a new strong password, and you are back in. If you no longer have access to your registered email or phone number, contact [email protected] for manual account recovery assistance.

No — each player is permitted to hold only one okayji account at a time. Opening duplicate accounts is a violation of okayji's Terms and Conditions and may result in permanent account closure and forfeiture of any bonus balances. If you believe a duplicate account was created in error, contact [email protected] immediately to have the issue resolved before it affects your standing.

To close your okayji account permanently, send a written request to [email protected] with the subject line 'Account Closure Request', including your registered username and the reason for closure. The support team will process your request, ensure any remaining balance is returned to your verified payment method, and disable your account within 48 hours. If you are closing because of gambling concerns, consider self-exclusion first — it can be reversed, while permanent closure cannot.

Depositing via bKash on okayji is straightforward. Log in to your account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. The page will display the okayji bKash merchant number. Open your bKash app or dial *247#, choose 'Send Money' or 'Payment', enter the merchant number, the deposit amount, and your bKash PIN. Your okayji account will be credited within minutes.

Nagad deposits on okayji are processed in real time and typically credit to your account within 1 to 5 minutes of a successful transaction. If your Nagad deposit has not appeared after 15 minutes, first check your Nagad transaction history to confirm the payment was sent to the correct okayji merchant number and that the amount matches exactly. If the transaction shows as successful on your end but is not credited, contact [email protected] with your Nagad transaction ID for immediate investigation.

The minimum deposit amount on okayji is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum is ৳500. There is no maximum deposit limit for verified accounts, though very large deposits may be subject to additional identity checks in line with okayji's responsible gaming and compliance policies.

The minimum withdrawal amount on okayji is ৳500 for all payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals require a minimum of ৳1,000. Withdrawals are only processed to a payment method that has been verified in your account, and the name on the payment account must match the name on your okayji account. Accounts that have not completed KYC verification may face withdrawal limits until verification is complete.

okayji processes withdrawal requests within 1 to 4 hours for verified accounts using bKash, Nagad, Rocket, or Upay. Bank transfer withdrawals typically take 1 to 3 business days depending on your bank. Withdrawals submitted during peak hours or that trigger a routine security review may take slightly longer. You will receive an SMS or email notification once your withdrawal has been approved and dispatched from the okayji payments team.

okayji does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction fees — for example, bKash charges a standard send-money fee on outgoing transfers. Any such fees are charged by the payment provider, not by okayji. We recommend checking your bKash, Nagad, or Rocket app for their current fee schedules before initiating a transaction.

okayji offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs in an over, method of next dismissal, and live in-play betting. BPL matches typically have the deepest market coverage on okayji, with pre-match odds published 48 hours before the toss.

Yes — okayji is fully optimised for mobile browsers on both Android and iOS devices, so you can play directly from your smartphone or tablet without downloading any app. The mobile version of okayji delivers the same full game library — including live cricket betting, slots, Teen Patti, Andar Bahar, and live casino — as the desktop version. Simply open your preferred browser, navigate to okayji, log in, and start playing.

The RTP on okayji slot games varies by title and provider. Most slots from leading studios such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%, which are published in each game's information panel. RTP is a theoretical long-term average across millions of spins and does not guarantee results for any individual session. okayji only partners with certified providers whose games are independently audited for fairness and RNG integrity.

okayji's live casino games are streamed in real time from professional studios using multiple HD cameras and real dealers. Games available include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and Live Andar Bahar, all provided by studios such as Evolution Gaming and Ezugi. To play, simply navigate to the live casino section, choose your table, and place your bets via the on-screen interface. A stable internet connection is recommended for the best streaming experience.

okayji offers a welcome bonus to new players on their first deposit, with the exact bonus percentage and maximum amount displayed on the promotions page at the time of registration. Bonuses are credited automatically once the qualifying deposit clears. Welcome bonus offers are subject to change — always check the current promotions page for the latest terms before making your first deposit. Players must be 18 or older to claim any bonus.

Wagering requirements on okayji specify how many times you must bet the bonus amount (or bonus plus deposit) before the bonus balance can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before that bonus converts to withdrawable funds. Progress towards the wagering requirement is tracked in your account dashboard. Casino slots typically contribute 100% toward wagering, while sports bets may contribute at a lower rate.

Yes — all okayji bonuses carry an expiry period, typically between 7 and 30 days from the date the bonus is credited to your account. If wagering requirements are not completed within the expiry window, the bonus balance and any winnings generated from the bonus will be removed from your account. The specific expiry date for each active bonus is visible in your account's bonus section, so you can track your progress and plan your play accordingly.

okayji rewards regular players through an ongoing loyalty programme where consistent play earns points that can be exchanged for bonus credits, free spins, or cashback rewards. Higher-volume players are invited into the VIP tier, which includes dedicated account management, faster withdrawal processing, exclusive reload bonuses, and access to special promotions tied to major cricket events like BPL and T20 World Cup. Contact [email protected] to learn more about the current VIP criteria.

okayji uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal information, payment details, and account credentials are secure at all times. Our games are sourced from certified third-party providers whose RNG systems are independently audited. We do not share your personal data with unauthorised third parties, and all payment processing is handled through established, trusted financial channels including bKash, Nagad, and major international card networks.

okayji operates as an online gaming platform accessible to Bangladeshi players and takes the safety and compliance of its operations seriously. We do not make specific claims about local licensing, as online gambling regulation in Bangladesh continues to evolve. Players are responsible for understanding the laws applicable to them in their jurisdiction. okayji strongly encourages all players to gamble responsibly, within their means, and in a manner consistent with the laws of their country of residence.

okayji provides a full suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality check alerts, time-out periods (from 24 hours to 6 weeks), and permanent self-exclusion. All tools are available immediately and free of charge to every registered player — simply contact [email protected] with your request. Requests to reduce limits or activate time-outs take effect immediately, while requests to increase limits carry a mandatory 7-day cooling-off period.

To self-exclude from okayji, send an email to [email protected] with the subject line 'Self-Exclusion Request' and your registered username. You can choose a self-exclusion period of 6 months, 1 year, 5 years, or permanent exclusion. Your account will be suspended within hours of your request being processed, and you will be removed from all marketing communications for the duration of the exclusion period. Self-exclusion cannot be reversed during the minimum chosen period.

The minimum age to register and play on okayji is 18 years old. This age restriction is strictly enforced — all players are required to confirm their age during registration, and okayji may request identity documents at any time to verify age compliance. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned. Parents and guardians should use parental control software to prevent underage access.

okayji's customer support team is available 24 hours a day, 7 days a week. The best way to reach us is by email at [email protected] — include your registered username and a clear description of your issue for the fastest response. For urgent matters such as self-exclusion requests or suspected account security breaches, mark your email subject line as 'URGENT' and the team will prioritise your case. Our average email response time is under 2 hours during normal operating conditions.